POLICIES
Step into the warm embrace of Willow and Roots Salon, where beauty meets relaxation and your comfort is our utmost priority. We're thrilled to have you join us on your journey to rejuvenation and self-care. To ensure your time with us is as seamless and enjoyable as possible, we've crafted a set of salon policies with your needs in mind. From appointments to payments, our aim is to create a welcoming environment where you can unwind and indulge in the pampering you deserve. Embrace our policies as guidelines for a delightful experience, and let us take care of the rest at Willow and Roots Salon.
POLICIES
Step into the warm embrace of Willow and Roots Salon, where beauty meets relaxation and your comfort is our utmost priority. We're thrilled to have you join us on your journey to rejuvenation and self-care. To ensure your time with us is as seamless and enjoyable as possible, we've crafted a set of salon policies with your needs in mind. From appointments to payments, our aim is to create a welcoming environment where you can unwind and indulge in the pampering you deserve. Embrace our policies as guidelines for a delightful experience, and let us take care of the rest at Willow and Roots Salon.
Service Gaurantee
We are dedicated to ensuring your complete satisfaction with every aspect of your visit. If, for any reason, you find yourself less than satisfied with your service, please inform us during your appointment or within one week following your visit. All service corrections must be authorized by management and completed within a week of the original service, unless otherwise approved by your stylist and the salon owner. Your feedback is invaluable to us as we strive to provide the best possible experience at Willow and Roots Salon, and we are committed to addressing any concerns promptly and effectively.
Refunds
All services are non-refundable, but we offer complimentary corrective services if a mistake is made by our team. This offer is valid within 7 days of your initial appointment, with management approval required for any redo. However, corrective services will not be provided if requested more than 7 days after your initial visit. It's essential to note that achieving certain results, such as transitioning from darker to lighter tones, may require multiple services. Your satisfaction is our priority, and we're committed to delivering exceptional results.
Right to Refuse Service
We reserve the right to refuse service if a client's behavior threatens our salon's environment or violates policies. Additionally, service may be declined if it compromises health or safety or conflicts with our professional expertise. Our priority is a positive, respectful atmosphere while ensuring everyone's well-being.
Return Policy
We're delighted to assist with returns of retail products purchased from us within 7 days of the original purchase date. While cash refunds aren't provided, we offer an in-salon credit for the returned items. Your satisfaction is our priority, and we're here to ensure your experience with our products meets your expectations.
Cancellation
We kindly request a 48-hour notice for any cancellations or reservation changes. Changes made within 48 hours of the appointment may result in a charge to the credit card on file. Our cancellation fee is 50% of the scheduled service. A valid credit card must be on file to reserve an appointment. Thank you for your understanding and cooperation.
Late
Please consider your artist and fellow guests. Arriving more than 15 minutes late may require rescheduling and a fee equal to 100% of scheduled services. Your cooperation ensures a smooth experience at Willow and Roots Salon.
Children
We welcome children receiving services but ask that they listen to stylist directions. Respecting others' relaxation and prioritizing safety in our small space, children not receiving services require prior stylist authorization. Thank you for ensuring a pleasant and secure environment for all at Willow and Roots Salon.
Methods of Payment
We accept Visa, Master Card, Discover, American Express and Cash.
Reservations
We recommend booking reservations online or via text at 952-215-6664 to ensure accurate scheduling. Services must be booked correctly to allow ample time for completion; otherwise, appointments may be rescheduled with a potential fee for unused time. A credit card is required for booking to address policy breaches.
Head Lice
It is against our policy to perform services on clients with head lice. If you suspect anyone in your household has head lice, please contact us prior to your appointment, and we will do our best to assist you. If a client is diagnosed with head lice during a salon service, we cannot complete the service that day but can reschedule it within 48 hours following the completion of head lice treatment.
Covid/Sick
To prioritize the health of all, Willow and Roots Salon requires clients who are sick, recovering from illness, or have sick household members to reschedule appointments. We reserve the right to refuse service if illness is evident. Please note our standard cancellation policy will be enforced. We appreciate your understanding during these times.
Response Time
At Willow and Roots Salon, we value your inquiries and strive to provide timely responses. Please note that we aim to address all calls, texts, emails, and messages within 2 business days of receipt. Kindly remember that our salon is closed on Sundays through Tuesdays, and responses may not be available during these days. For your convenience, you can schedule, modify, or add yourself to our waitlist through our online scheduling app, Vagaro. Thank you for your understanding and continued support.
Gift Certificates
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Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
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Copies of gift certificates are not acceptable.
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Please call Willow & Roots Salon concerning lost gift certificates.
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All gift certificates are non-refundable.
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Gift certificates are not redeemable for cash.
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Gift certificates are valid at Willow & Roots Salon only for all products and services available.